Terms & Conditions
Thank you for signing up to the Kokoro Healing “Let Life Love You” RETREAT. Please read the following important terms and conditions:
The terms & conditions set out in this contract will define and give clarity to:
• Your legal rights and responsibilities;
• Kokoro Healings’ legal rights and responsibilities
• Certain information required by Indonesian law.
The contract below sets out the legal terms that will govern Kokoro Healings’ relationship with you and apply to the services that we as a business offer. The intention of this contract is to bring clarity to our relationship, protect both parties and take care of the legality so that we focus on enjoying the retreat.
• In this contract ‘we’, ‘KOKORO HEALING’ , ‘our’ or ‘us’ pertains to the company of which the owners Nicholas Roth & Sheralea Roth snd are equal partners and shareholders.
• ‘You’ or ‘your’ pertains to the person booking a place with the Kokoro Healing Retreat/Retreats. If you would like to speak to us about any aspect of this contract, please get in contact by:
OR contact us via the live chat on
Kokoro Healing runs wellness retreats and we wish to enter this agreement to set out the terms and conditions that will apply in respect of our services and the Retreats.
1.1 If you book a place on the Retreat you agree to be legally bound by this contract, including the details of the Retreat which are set out on the webpage for the relevant Retreat at
2.1 By law, we are obliged to give you clear and concise information regarding the retreats, what you will receive for the advertised amount, optional extra charges and other costs that you may incur not covered by us.
Kokoro Healing shall give you information on:
- The main characteristics of the Retreat.
- Who we are, where we are based and how you can contact us and the total price of the Retreat.
- The arrangements for payment.
- Our complaint handling policy.
- Other costs you may incur not covered by the advertised price.
3.1 Below, we have set out how a legally binding contract between you (the customer) and Kokoro Healing is made:
3.2 You place an order on the site by clicking on the ‘book now’ button and filling in the booking form, you placing an order with us by sending me an email, or contacting us via our chat group, WhatsApp or facebook/Instagram.
3.2.1 When you place your order at the end of the online checkout process by clicking on the payment button, or you send us an email, we shall acknowledge it by an automated email. This acknowledgement does not, however, mean that your order has been accepted.
3.2.2 When you decide to reserve your place on the Retreat, this is when you make a contractual
offer to us.
3.2.3 We may contact you to say that we cannot offer you a place, for example if we do not think the Retreat is right for you or there has been a mistake in the pricing or description of the Retreat.
3.2.4 We shall only accept your request for a place when we confirm this to you by sending you a
confirmation email. At this point:
(a) a legally binding contract will be in place between you and Kokoro Healing, and
(b) Kokoro Healing admin shall reserve you a place on the Retreat.
4 The Retreat
4.1 You have protection under consumer rights legislation, including that we must use reasonable care and skill when providing the Retreat.
4.2 The Retreat will correspond in all material ways with its description on the relevant webpage, there may be schedual swops due to weather or other circumstances not in our control but we endeavour to keep the schedule as planned.
4.3 We shall use third parties in connection with the Retreat. For example the accommodation, meals and some guest talks and activities may be provided by carefully chosen third parties. You acknowledge that we ordinarily contract with these third parties on their normal terms of business which may not be entirely consistent with this agreement. If any delay or failure by a third party causes a delay or failure in our performance of this agreement, it is agreed that:
4.3.1 Kokoro Healing shall use all reasonable endeavours to apply for your benefit all rights or remedies available
from the relevant third party; and
4.3.2 Except to the extent the delay or failure is caused by a failure to use our best care and skill in
the management or selection of a third party, Kokoro Healing shall not be in breach of this agreement and shall have no liability to you arising out of any such delay or failure.
4.4 Our ability to provide the Retreats might be affected by events beyond our reasonable control. If so, there might be a delay before we can go back to business as usual. We shall make all reasonable efforts to limit the effect of any of those events, we shall keep you informed of the circumstances and we shall try to restart the services as soon as those events have subsided. Examples of events which might be beyond our reasonable control include internet failure or other IT problems, issues at third party venues, if key staff are ill, very bad weather
5 Your responsibilities
5.1 You will pay the price for the Retreat in accordance with the Retreat description on the relevant webpage.
5.2 You will provide us with such information and assistance (and ensure that any information is complete and accurate) as we reasonably request to make the Retreat relevant and useful for you.
5.3 Although we strive to assist people with overcoming emotional difficulty, attendance at the Retreat is not therapy, counselling or medical advice of any kind. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and following through on any agreed action is exclusively your responsibility. For this reason, although we fully expect great things to happen at the Retreat, we cannot guarantee any specific outcomes or that all attendees will achieve the same results.
5.4 If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of attending the Retreat and that this person is aware of and supports your decision to attend.
5.5 At the Retreat you will be offered variations of yoga positions for you to choose according to your level of fitness and physical capability. It is entirely your responsibility to listen to your body and make sure your practice remains within your physical capability. We are not able to accept any responsibility for any damage or loss you may suffer as a result of your pushing your body beyond its limits.
5.6 Reiki is an ancient Japanese practice that uses mindfulness, goodwill and energy to help individuals to remedy traumas, mental difficulties, physical pain and more. Reiki is based purely on intention and there is no physical contact. It should therefore be stated that Kokoro Healing cannot take any responsibility for what you might experience in the Reiki session, mental or physical.
6 Fees and payment
6.1 The price for each Retreat is set out on the webpage for that Retreat.
6.2 Payment is via direct bank transfer or any other method described on the webpage for the Retreat or as agreed between us.
6.3 A non-refundable deposit of $500 (five hundred US dollars) is payable when you book the Retreat. The final payment is due 10 weeks before the Retreat. If you book within 10 weeks, we will require a full payment in order to secure your spot.
6.4 If any payments are not paid on the due date, you may lose your place on the trip, this will obviously be evaluated with grace and understanding to a reasonable result that can positively affect both parties.
7 Refund and cancellation policy
7.1 The fees are non-refundable except for:
7.1.1 Where we cancel a Retreat, you are entitled to a refund for any payments you have made in advance.
7.1.2 As we are a small business we have to uphold my commitments to our own suppliers and unfortunately
we are not able to make any exceptions to this no-refund policy, not even for personal emergencies. For this reason we strongly advise you to take out travel insurance to protect yourself against illness, emergencies and changes in your circumstances.
7.2 In the event you are unable to attend the Retreat:
7.2.1 You may transfer your Retreat place to a friend, subject to our prior approval of your replacement; or
7.2.2 you can choose to offer your place as a special bursary to a suitable person selected by us in need of this Retreat.
7.3 There is no refund for leaving the Retreat early or arriving after the scheduled start time. There is no partial reimbursement if you choose to opt out of any part of the programme.
8 Airport transfers
As we have to co-ordinate 12 arrivals from different parts of the world, please note that the airport transfer is only included when arriving for the 1st day of the retreat, before the arrival ceremony time. As people will be arriving at different times, we ask our clients to be patient in co-ordinating the transfer and there may be a waiting period in between arrivals as all 12 people need to be on the same shuttle. if you wish to arrive sooner or later, we can make the arrangements for travel but they will not be covered in the expense. The cost of travel is relatively low so please contact us for more information.
10 Intellectual property
If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
11 Photograph release
We may photograph and video group activities for use in future marketing materials and by entering into this contract with Kokoro Healing you hereby give to us your consent to use your image for this purpose.
12 How we may use your personal information
12.1 We shall use the personal information you give to us to:
12.1.1 Provide the Retreat and keep you informed about it;
12.1.2 Process your payment for the Retreat; and
12.1.3 Inform you about any similar products and services that we provide, though you may stop receiving this information at any time by contacting Kokoro Healing.
12.2 All information shared by you will be kept strictly confidential, except when releasing such information is required by law.
12.3 We shall not give your personal information to any third party unless you agree to it.
13 Resolving problems
13.1 In the unlikely event that there is a problem with the Retreat, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.
13.2 Nothing in this contract affects your legal rights.
14 End of the contract
14.1 Subject to 14.2 this contract will terminate at the end of the Retreat.
14.2 Either you or Kokoro Healing may terminate the contract immediately if:
14.2.1 the other party commits any material breach of the terms of this contract and, in the case of a breach incapable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
14.2.2 the other party commits or threatens to commit or is threatened with any act of insolvency. 14.3 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
15 Limit on our responsibility to you
15.1 Except for any legal responsibility that we cannot exclude in law (such as for death), Kokoro Healing is not legally responsible for any:
15.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; and
(b) that were not caused by any breach of these terms on Kokoro Healings part
(c) Personal injury of any kind.
15.1.2 business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
15.2 Kokoro Healings total liability to you is limited to the amount of fees paid by you for the Retreat.
16.1 Kokoro Healing shall try to resolve any disputes with you quickly and efficiently.
16.2 If we cannot resolve a dispute using our internal complaint handling procedure and either of us want
to take court proceedings, the relevant courts of Indonesia will have exclusive jurisdiction in relation to this contract.
16.3 The laws of Indonesia will apply to this contract.
17 Third party rights
17.1 No one other than a party to this contract has any right to enforce any of its terms.
© 2018 by Kokoro Healing.
+27649024004 OR +27731493719